Patient performance
How patients enter, return and progress through your clinic.
New patients (last 30 days)
84
82 have first-attended within the current calendar month.
Rebooking rate
82%
above target (75%)
Share of attended visits where the patient had a future appointment booked. Target 75%, rolling 30 days.
New patients over the last 12 months, plus the new-vs-returning mix
First-attended patients per month, last 12 months. Current month (partial) shown in pink.
Peak
87
Mar 26
Average
80
Low
67
Nov 25
Oct 26 is partial. The line firms up by month-end.
Unique attended patients per month, split by first-attended bucket. Last 12 months.
12-month patient mix
26% new · 74% returning
You saw 11.5 new patients per 100 attended visits in the last 90 days; the typical clinic on ClinicSignal is 13.7. Low reads as a loyal returning book, high as lots of fresh faces; neither is better.
Which weekday new patients first walk in, last 90 days
First-attended visits per weekday, last 90 days. Blue = busiest, grey = quietest.
Busiest day
Mon
82 new
Quietest day
Fri
23 new
The professionals who sent you new patients in the last 12 months
220 of 961 new patients (23%) came with a professional referrer recorded
| Referrer | Organisation | Patients (12mo) | Revenue | Trend |
|---|---|---|---|---|
| Anita PatelGP | Harrogate Medical Practice | 98 | £38,910 | Growing |
| James WhitmoreGP | Spa Lane Surgery | 32 | £14,386 |
The reliability of your patient flow
DNA rate
3.6%
Excellent, low patient drop-off
Mature PVA
4.9
233 patients first seen 90-180 days ago. Attended visits per cohort patient.
Second-visit rate
91.4%
233 patients first seen 90-180 days ago. Returned for a second attended visit within 45 days.
Cohort patient value
£344
233 patients first seen 90-180 days ago. Named-patient invoice revenue divided by cohort size.
Average invoice value per patient, by months since their first visit.
Month 6
£426
Month 12
£569
Month 24
£623
Their average today
£623
Your patients reach £426 of their £623 total in their first 6 months. Most of your patients' value arrives in their first months with you.
Based on 1,286 patients who joined you at least two years ago. Their average today: £623.
The typical clinic on ClinicSignal reaches £153 per patient by 90 days and £182 by 180 days.
Recorded cancellation events over the last 90 days. A recurring series cancelled together counts once. Feeling Better is a clinical-outcome signal — treat it differently from behavioural cancels.
156
recorded cancellation events in the last 90 days
37 · 24%
33 · 21%
Where revenue is sitting in the back catalogue
New patients not yet rebooked (last 14 days)
5
First visit in the last 14 days with no next appointment booked. They should have rebooked at the end of their first visit, so these are quick, timely calls.
Lapsed patients (90-180 days)
337
Last seen 3-6 months ago. Prime recall candidates.
Estimated recoverable revenue
£17,389
Assumes a 15% recall conversion across lapsed patients at your cohort patient value.
How treatment plans recorded as cases in your PMS are progressing. Covers only patients you manage on formal cases, usually a small share of the caseload.
Open cases
95
Treatment episodes currently open in your PMS.
New patients without a case
234
Of 245 new patients in the last 90 days, 11 have a case set up. If you run every episode on a case, the rest are worth a look.
Episode completion
76%
19 of 25 cases closed in the last 12 months reached their planned sessions.
Expiring soon
9
Last 12 months. Attended, cancelled and no-show stacked. Current month is partial and shown muted.
Everyone whose first booking was 90 days to 6 months ago, so every stage has had time to happen
In their first 90 days your patients return about every 8 days; the typical clinic on ClinicSignal is 11. Your established patients return about every 8 days; the typical clinic on ClinicSignal is 15.
Of 239 patients who booked a first visit between 90 days and 6 months ago, 238 attended and 230 came back for a second visit or have one booked — that is 97% of those who attended. Everyone here has had at least 90 days to return.
| Fiona GallagherCase Manager | Nidd Valley Case Management | 32 | £12,825 | Growing |
| Sarah ChenGP | Knaresborough Road Surgery | 25 | £8,760 | Worth a call |
| David OkonkwoConsultant Orthopaedic Surgeon | Yorkshire Orthopaedic Partnership | 20 | £7,547 | Worth a call |
These relationships are worth protecting. A referrer whose flow has slowed is usually a quick, friendly catch-up away from picking back up.
31 · 20%
27 · 17%
18 · 12%
10 · 6%
Includes every appointment type not excluded from metrics in Settings.
Open cases expire in the next 45 days with 56 sessions still available, an estimated £4,030 of billable value across the 9 with a billing cap. Sessions still available, not money lost — a good reason to get these patients booked in.
Visits vs plan — 79 open cases with a planned session count
7
Not started
35
Under halfway
20
Over halfway
17
At or past plan
Cases worth a look: expiring first, then the longest open
Names are pulled live from your PMS when this page loads and are never stored. Open the case in your PMS to review or close it.
Priya Murphyexpiring
2 of 6 sessions used · opened 2 Jun 2026 · expires 10 Nov 2026
Daniel Hughesexpiring
6 of 8 sessions used · opened 29 Jun 2026 · expires 16 Nov 2026
Sarah Greenexpiring
0 of 12 sessions used · opened 26 Oct 2026 · expires 19 Nov 2026
Liam Taylorexpiring
2 of 8 sessions used · opened 30 Mar 2026 · expires 20 Nov 2026
Hannah Walkerexpiring
0 of 12 sessions used · opened 6 May 2026 · expires 26 Nov 2026
Tom Hughesexpiring
2 of 6 sessions used · opened 4 May 2026 · expires 29 Nov 2026
Sophie Wilsonexpiring
6 of 12 sessions used · opened 23 Sept 2026 · expires 4 Dec 2026
James Brownexpiring
0 of 6 sessions used · opened 19 Aug 2026 · expires 7 Dec 2026
Aisha Wilsonexpiring
2 of 6 sessions used · opened 30 Jan 2026 · expires 7 Dec 2026
Oliver Taylor
1 of 10 sessions used · opened 30 Oct 2025 · expires 18 Mar 2027
Those who came back for a second visit typically did so within 8 days; the typical clinic on ClinicSignal is 8.
The same group of patients as the funnel above, split by how each one found you. 167 of 239 patients in the group have a referral source recorded in your PMS (70%).
| Source | Booked | Attended | Returned for a 2nd visit |
|---|---|---|---|
| Word of mouth | 49 | 49 · 100% of booked | 48 · 98% of attended |
| 45 | 44 · 98% of booked | 43 · 98% of attended | |
| GP referral | 28 | 28 · 100% of booked | 28 · 100% of attended |
| Insurance | 20 | 20 · 100% of booked | 20 · 100% of attended |
| 17 | 17 · 100% of booked | 13 · 76% of attended | |
| Physio referral | 8 | 8 · 100% of booked | 8 · 100% of attended |
Sources with fewer than 5 patients in the group are folded into Other sources. Patients with no recorded source are counted in the coverage line above but not shown as a row.
231 of the 240 new patients first seen between 90 days and 6 months ago came back for a second visit or have one booked (96%). 9 did not return.
If each had returned for one more visit, that is roughly £639, as an estimate.
Some patients finish treatment or are discharged after fewer visits, so not every drop-off is lost revenue. Read this against the typical course of treatment for the conditions you see. To act on patients who are genuinely overdue, use Recall.
The same group of new patients as the drop-off card above, split by the practitioner who saw each one most. Differences here usually reflect rebooking habits at the front desk or in the room, not clinical quality.
New patients whose first visit was between 6 months and 90 days ago. A patient counts as returned when they attended again or have a future appointment booked. Practitioners with fewer than 5 new patients are not shown.
| Practitioner | Did not return | Share of their new patients | |
|---|---|---|---|
| Tom Askew | 3 | 3 of 28 new patients · 11% | |
| Priya Nair | 3 | 3 of 32 new patients · 9% | |
| Sarah Whitfield | 2 | 2 of 44 new patients · 5% | |
| James Holloway | 1 | 1 of 46 new patients · 2% | |
| Daniel Okafor | 0 | 0 of 16 new patients · 0% | |
| Eleanor Brooks | 0 | 0 of 22 new patients · 0% | |
| Megan Caldwell | 0 | 0 of 31 new patients · 0% | |
| Rachel Dunmore | 0 | 0 of 21 new patients · 0% |
Names are looked up live from your PMS and are not stored.
Share of each month's new patients who came back for a second visit, by first-visit month. Recent months are still maturing and shown dashed; months with only a few new patients are shown muted.
Typical
96%
Return rate has held steady around 96% over the complete months shown.
Established patient workload
38%
The share of your attended visits in the last 90 days that were with patients more than 6 months on from their first visit. A higher share reads as a loyal maintenance book, a lower share as a newer book; neither is better.
The typical clinic on ClinicSignal sits at 47%.
From 2133 attended visits with known tenure.
Throughout this section a patient counts as returned when they attended a second visit or have a future appointment in the diary. Discharges are not read from your PMS, so a patient who finished treatment in one visit shows as not returned. Read the return numbers against the typical course of treatment for the conditions you see.