ClinicSignal

Scope: Whole clinicRecall is unavailable for individual site selections.
Candidate window: 14 days to 12 monthsAttended patients with no future booking.
Value basis: invoicedActual
PMS data: 29 Oct 2026, 18:25Last sync
Export check: Attempted at exportOutcome disclosedThe result reports whether the live PMS booking check was complete, partial or unavailable.

SourcePMS last synced 29/10/2026Attended appointments with no booking from today onwardThe rows shown were re-checked against your PMS diary when this list loadedPatients whose last appointment was a discharge (D/C or discharge in the type) are excludedPatients under 18 are excludedPatients archived in your PMS are excludedValue to date from invoice totals by patientPatient names fetched on demand from your PMS, never stored

Lapsed patients: 1100Actual
354 warm · 746 long-lapsed
14 days to 12 months
Recoverable revenue: £92,399Modelled
15% recovery assumption applied to invoiced across all 1100 patients
Industry assumption (15% recovery rate, a conservative industry rule of thumb for cold lapsed-patient recall), not measured recoverable revenue
New this week: 26Actual
Crossed the warm threshold this week

How recall works

Bring patients back. Recover revenue.

Every week, patients slip away. They meant to rebook but didn't. Life got in the way. They forgot. Some completed their treatment. Others didn't.

ClinicSignal identifies who's gone quiet, estimates what they're worth, and gives you everything you need to bring them back -- a prioritised list, ready-made messages, and a direct line into your practice management workflow.

You decide who to contact and when. ClinicSignal does the thinking. Your team does the talking.

Recall buckets

Continue or restart their plan, easy wins this week

					Actions
David Clarke Last saw Tom Askew	3 Oct 2026	24	£1,443	26 days	Open in Cliniko
Priya Patel Last saw Sarah Whitfield	15 Sept 2026	19	£1,398	44 days	Open in Cliniko
Oliver Green Last saw James Holloway	10 Sept 2026	18	£1,299	49 days	Open in Cliniko
Daniel Murphy Last saw Eleanor Brooks	27 Aug 2026	18	£1,299	63 days	Open in Cliniko
Mohammed Khan Last saw Sarah Whitfield	14 Sept 2026	18	£1,299	45 days	Open in Cliniko
Oliver Smith Last saw James Holloway	7 Sept 2026	18	£1,299	52 days	Open in Cliniko
Liam Reed Last saw Sarah Whitfield	8 Oct 2026	18	£1,299	21 days	Open in Cliniko
Noah Khan Last saw Sarah Whitfield	20 Aug 2026	18	£1,299	70 days	Open in Cliniko
Noah Walker Last saw Priya Nair	6 Aug 2026	18	£1,296	84 days	Open in Cliniko
Hannah Murphy Last saw James Holloway	10 Sept 2026	17	£1,254	49 days	Open in Cliniko

Showing 10 of 50 · re-checked against your diary when this list loaded · showing the top 50 of 354 by value. Export includes all 354.

Message templates

Tone matches the bucket, quick check-in for warm, gentler for long-lapsed. Copy, personalise with the patient's name, and send from your own system.

These templates are written for the soft opt-in rule (PECR), which lets you email or text your own patients without a marketing tick box as long as a few things hold: their details were collected while arranging or providing their care, the message is about similar services from your clinic, and they were offered a way to opt out when their details were collected and in every message since. ClinicSignal cannot check those for you, so your clinic needs to be comfortable they apply. Replace [unsubscribe link] with a working unsubscribe link from your own email system, and if you send by SMS make sure your platform honours reply STOP, ClinicSignal does not send emails or texts. The consent columns show exactly what your practice management system has on file, so honour any recorded objection.

Quick check-in (14-30d)

Hi [name], it's [clinic name]. Hope you're doing well. We noticed you haven't booked your next session yet, happy to get you in this week if it works. Book online at [link] or call [phone]. If you would rather not hear from us, reply STOP or unsubscribe here: [unsubscribe link].

Best for: Recent drop-off, patient was just here, easy to recover.

Continue progress (30-60d)

Hi [name], it's [clinic name]. It's been a few weeks since your last session, and if you'd like to continue where you left off we'd be glad to get you booked in. Reply to this or book at [link] whenever suits. If you would rather not hear from us, reply STOP or unsubscribe here: [unsubscribe link].

Best for: Patients mid-treatment who slipped before completing their plan.

Restart plan (60-90d)

Hi [name], it's [clinic name]. It's been a while. If anything has flared up or you'd like to pick things up again, we're here. Book online at [link] or just call us on [phone]. If you would rather not hear from us, reply STOP or unsubscribe here: [unsubscribe link].

Best for: Patients slipping away, gentler, no pressure tone.

Long-lapsed reactivation (90+)

Hi [name], it's [clinic name], we haven't seen you since [date]. We hope you're well. If you'd ever like to come back in, we'd love to see you. Book at [link] when it suits. If you would rather not hear from us, reply STOP or unsubscribe here: [unsubscribe link].

Best for: Warmer, more personal, they may have forgotten about you.