Overview

Operating scorecard

How the clinic is performing

Direct measures with their movement, comparison, status and reporting window.

Select a metric to view its underlying detail.

• MetricRebooking rateAttended patients with a later booking
  Current82%

  Guide 75%
  Compared with75% operating guide
  Status

  On guide
  WindowRolling last 30 days
• MetricClinic utilisationAttended clinical hours divided by recorded practitioner hours
  Current0%

  100%

  0%150% scale
  Compared with0 of 831 available hours used
  Status

  Measured8 of 8 active clinicians covered
  WindowRolling last 30 days
• MetricAppointment completionAttended share of attended, cancelled and no-show appointments
  Current88%

  Guide 80%
  Compared with80% operating guide
  Status

  On guide
  WindowCalendar month to date
• MetricPractitioner targets8 practitioners have configured targets
  Current0 meeting
  Compared with8 below · 0 unassessed
  Status

  Review8 below at least one measured target
  WindowThis month
• MetricEstimated paid ROASEstimated paid-attributed patient revenue divided by Google Ads and Meta Ads spend
  Current4.5x

  Guide 3x
  Compared with3x operating guide
  Status

  On guideEstimated attribution
  WindowRolling last 30 days

Other includes direct visits, walk-ins, word of mouth, GBP, social, referrals — anything we cannot attribute to a tracked Google channel. Paid and organic are an estimate; total is from your PMS data.